Refund policy

Return & Refund Policy

Effective Date: August 26, 2026

At Velvet Vogue, we want every customer to feel confident about their purchase. We understand that fashion and lifestyle items may occasionally not meet your expectations in terms of fit, style, or preference. This Return & Refund Policy explains how eligible returns, exchanges, refunds, and order-related issues are handled.

1. 30-Day Return Eligibility

Velvet Vogue accepts eligible return requests within 30 days from the date your order is delivered.

For a standard return, merchandise must generally:

Be unworn, unused, unwashed, and in its original condition.
Retain all original tags, labels, packaging, and accessories, where applicable.
Be free from stains, makeup, perfume, odors, pet hair, alterations, or other signs of wear.
Have no customer-caused damage.
Be accompanied by a valid receipt, order confirmation, or order number.

We recommend keeping all original tags attached while trying on merchandise until you decide whether to keep it.

2. How to Request a Return

Before sending any merchandise back, please contact Velvet Vogue at JefferyVogue1967@velvetmuseessence.store.

Your return request should include:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Photographs if you are reporting damaged, defective, or incorrectly supplied merchandise.

After reviewing your request, we will provide the appropriate return instructions if the item qualifies.

Please do not mail merchandise back without receiving return authorization from Velvet Vogue first. Unauthorized returns may not be accepted or processed.

3. Returns for Size, Fit, or Style

If an eligible item does not fit as expected or you decide that the color, design, or style is not right for you, you may request a return within the 30-day period.

For these customer-preference returns:

Return shipping costs are the customer's responsibility.
The merchandise must satisfy our return-condition requirements.
Original shipping or delivery charges are generally non-refundable.

We encourage customers to review available sizing, measurements, product descriptions, and other specifications carefully before ordering.

4. Condition of Fashion Merchandise

Fashion merchandise should only be tried on to the extent reasonably necessary to determine fit and appearance.

A standard return may be refused if an item shows signs of use, including:

Makeup, deodorant, or cosmetic marks.
Perfume, smoke, body odor, or other noticeable scents.
Stains, dirt, pet hair, or excessive lint.
Washing or laundering.
Tailoring, cutting, or other customer alterations.
Significant wear or customer-caused damage.

Products with applicable original tags should be returned with those tags intact.

5. Damaged Items Upon Arrival

Please inspect your order before wearing, washing, or otherwise using the merchandise.

If an item arrives damaged, contact JefferyVogue1967@velvetmuseessence.store promptly and provide your order number, a description of the problem, and clear photographs showing the damage.

Please retain the merchandise and packaging while we review your claim.

Depending on the circumstances, Velvet Vogue may offer an eligible replacement, refund, or another appropriate solution.

6. Defective Merchandise

If you believe a product has a manufacturing defect that existed when delivered, please notify us before continuing to use the item.

We may request photographs or other reasonable information to evaluate the problem.

If the defect is confirmed and Velvet Vogue requires the merchandise to be returned, we will cover reasonable return shipping expenses for the authorized return.

7. Incorrect Product, Size, or Color

If we send merchandise different from the product, size, color, or variation shown in your order confirmation, please contact us before wearing or returning it.

Provide photographs identifying the merchandise received along with your order information.

Once the fulfillment error is verified, Velvet Vogue will provide instructions for resolving the issue. If a return is required, we will cover reasonable return shipping costs associated with our verified error.

8. Non-Returnable Merchandise

For hygiene, customization, or other applicable reasons, certain merchandise may not qualify for standard returns. Subject to applicable law, these may include:

Products that have been worn, washed, altered, or materially used.
Personalized, monogrammed, customized, or made-to-order products.
Gift cards.
Opened hygiene-sensitive products that cannot safely be resold.
Merchandise damaged after delivery due to improper handling or use.
Items specifically identified as Final Sale or non-returnable before checkout, where permitted by law.

Products that arrive damaged, defective, or incorrectly supplied may be reviewed separately from these standard exclusions.

9. Exchanges

If you would prefer another eligible size, color, style, or variation, please contact our customer support team.

Exchange requests depend on available inventory. We cannot guarantee that a requested replacement will remain in stock while your request is processed.

If a direct exchange is unavailable, you may complete an approved return for the original merchandise and place a new order for your preferred item.

10. Return Shipping

When return shipping is your responsibility, please package the merchandise securely and follow the return instructions provided by Velvet Vogue.

We recommend using a shipping service that provides tracking and retaining your carrier receipt until the return has been completed.

Velvet Vogue cannot guarantee reimbursement for customer-arranged return packages that are lost before reaching the designated return destination.

11. Return Inspection

Authorized returns will be inspected after they are received.

Our review may include checking:

The condition of the merchandise.
Original tags, packaging, and accessories.
Evidence of wear, washing, stains, odors, or alterations.
Whether the merchandise matches the original order.
Whether the return was initiated within the applicable timeframe.

After completing the inspection, we will notify you regarding the status of your refund.

12. Refund Method

Approved refunds will generally be issued to the original payment method used at checkout.

Once Velvet Vogue processes the refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

Processing times vary depending on the financial institution and are outside our direct control.

13. Refundable Amounts and Shipping Fees

For an eligible customer-preference return, the refund generally covers the qualifying purchase price of the returned merchandise.

Original shipping charges and customer-paid return shipping costs are generally non-refundable for returns based on fit, style, preference, or an incorrect selection made by the customer.

If the return results from a verified defect, shipping damage, or fulfillment error by Velvet Vogue, reasonable shipping expenses will be handled appropriately.

14. Order Cancellation Requests

If you wish to cancel or modify an order, email JefferyVogue1967@velvetmuseessence.store as soon as possible after placing it.

We will make reasonable efforts to accommodate requests received before fulfillment begins. However, cancellation or modification cannot be guaranteed once an order has been processed, packed, or shipped.

If the package is already in transit, you may request an eligible return after delivery.

15. Consumer Protection Rights

This policy describes Velvet Vogue's standard return and refund procedures. Nothing in this policy is intended to exclude, waive, or restrict consumer rights or remedies that cannot legally be waived under applicable United States federal, state, or local law.

If mandatory consumer protection requirements provide additional or different rights, those legal requirements will take precedence.

16. Contact Velvet Vogue

For return authorization, refunds, exchanges, damaged merchandise, incorrect orders, or other return-related questions, please contact:

Velvet Vogue
Address: 8606 Soaring Eagle Lane, Waxhaw, NC 28173, United States
Phone: +1 (704) 287-0568
Email: JefferyVogue1967@velvetmuseessence.store

When contacting us about an existing purchase, please include your order number and the email address associated with your order so we can assist you efficiently