Terms of service

Effective Date: August 26, 2026

Welcome to Velvet Vogue. These Terms of Service (“Terms”) establish the conditions governing your access to our online store, use of our website, and purchases made through our services.

Throughout these Terms, “Velvet Vogue,” “we,” “us,” and “our” refer to Velvet Vogue. “You,” “your,” “customer,” and “shopper” refer to any individual who visits our website, purchases merchandise, submits information, or otherwise interacts with our online services.

By accessing our website or placing an order with Velvet Vogue, you acknowledge and agree to these Terms, together with the policies referenced below. Please review them carefully before making a purchase.

1. SCOPE OF OUR SERVICES

Velvet Vogue operates an online retail store through which customers may discover merchandise, review product information, submit orders, make payments, and communicate with our customer support.

Our services are intended for legitimate personal shopping and related activities.

You may not access or use our website for fraudulent, illegal, deceptive, abusive, or unauthorized purposes.

2. AGREEMENT TO THESE TERMS

Your continued use of our online store constitutes acceptance of these Terms.

Additional policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy, may apply to particular aspects of your purchase.

If you disagree with these Terms, you should discontinue use of our website.

3. CUSTOMER ELIGIBILITY

You must have sufficient legal capacity under applicable law to enter into a purchase transaction with Velvet Vogue.

Customers who have not reached the age of majority in their jurisdiction should use our services only with the involvement or authorization of a parent or legal guardian where required.

You are responsible for ensuring that your use of our services complies with applicable law.

4. FASHION MERCHANDISE

Velvet Vogue may offer fashion, apparel, accessories, lifestyle merchandise, and related products.

Our product pages are designed to provide information that can help customers make informed purchasing decisions.

Depending on the merchandise, this information may include:

Style and design details;
Available sizes;
Materials or fabric composition;
Measurements;
Care recommendations;
Product photographs; and
Other relevant characteristics.

Please review the applicable product page before ordering.

5. SIZE SELECTION

Customers are responsible for selecting the appropriate size based on the information available through our store.

Sizing and fit can vary among styles, cuts, manufacturers, and product categories.

Where measurements or sizing guidance are provided, we recommend comparing them with your own measurements or similar garments before purchasing.

A size designation alone does not guarantee an identical fit across different products.

6. COLOR, TEXTURE, AND PRODUCT APPEARANCE

We take reasonable steps to present merchandise accurately through our website.

However, the appearance of colors, textures, patterns, finishes, and other details may vary depending on your device, display configuration, photography, lighting conditions, or normal manufacturing variations.

Minor differences between website images and the physical merchandise do not necessarily indicate a defect.

7. PRODUCT DESCRIPTIONS

We endeavor to keep product descriptions accurate and current.

Information may occasionally be updated to reflect changes in materials, specifications, packaging, availability, or other legitimate product characteristics.

If a material change affects an order before fulfillment, we will address the matter in accordance with applicable law and our store policies.

8. INVENTORY AND AVAILABILITY

Products displayed through our store are offered subject to availability.

Adding merchandise to a shopping cart does not guarantee or permanently reserve inventory.

We may reasonably:

Adjust available quantities;
Establish purchase limits;
Remove discontinued merchandise;
Introduce new collections; or
Change the assortment offered through our store.

If we cannot fulfill a paid item, we will provide any refund due.

9. PRICING

The prices applicable to merchandise are displayed through our online store.

Prices may be changed prospectively without affecting completed transactions except where correction of a genuine error is permitted by applicable law.

Your final checkout amount may include the merchandise price, applicable sales tax, shipping charges, discounts, and any other fees disclosed before payment.

10. SALES, COUPONS, AND SPECIAL OFFERS

Velvet Vogue may periodically offer promotional codes, sales, limited-time pricing, or other special offers.

Each promotion may be subject to its own conditions, such as:

Beginning and expiration dates;
Eligible merchandise;
Minimum purchase requirements;
Maximum redemption quantities;
Customer eligibility; or
Restrictions on combining promotions.

We may refuse the fraudulent, unauthorized, duplicated, altered, or expired use of promotional benefits.

11. ERRORS AND CORRECTIONS

Occasionally, our website may contain an unintended error involving a price, product description, size, promotion, availability status, or other information.

We reserve the right to correct genuine errors.

If a material error affects an order that has not yet been fulfilled, we may contact you regarding the corrected information or cancel the affected merchandise where appropriate.

If a paid item is canceled, the corresponding amount will be refunded.

12. SUBMITTING AN ORDER

When you complete checkout, you submit an offer to purchase the products identified in your order.

Receiving an automated order acknowledgment does not necessarily mean that we have finally accepted the transaction.

We may conduct reasonable order checks before fulfillment.

13. ORDER VERIFICATION

Our order review may include verification of:

Inventory availability;
Payment authorization;
Billing details;
Shipping information;
Purchase quantities; and
Transaction-security information.

We may contact you when additional information is reasonably required to process your order.

14. WHEN AN ORDER MAY BE DECLINED

Velvet Vogue may decline, hold, or cancel an order when there is a legitimate reason to do so.

Such circumstances may include:

Merchandise becoming unavailable;
Payment authorization being declined;
Materially incorrect pricing;
Incomplete or inaccurate order information;
Reasonable indications of fraudulent activity;
Unauthorized payment use;
Shipping limitations; or
Applicable legal restrictions.

If we cancel a transaction after receiving payment, we will process any refund owed.

15. CUSTOMER INFORMATION

You are responsible for ensuring that information submitted during checkout is accurate and complete.

This includes your:

Name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment information.

Please review these details before submitting your order.

If you discover an error afterward, contact us promptly. We cannot guarantee that information can be changed after fulfillment has started.

16. PAYMENT TERMS

The payment methods currently accepted by our store will be displayed during checkout.

By submitting payment information, you represent that you have authorization to use the selected payment method and authorize the applicable transaction.

Payment services may be provided by independent processors or financial institutions.

An order may be delayed or canceled if valid authorization cannot be obtained.

17. PAYMENT SECURITY AND FRAUD REVIEW

We may use reasonable procedures designed to identify suspicious or unauthorized transactions.

Where legitimate security concerns arise, an order may be temporarily held while relevant information is reviewed.

You must not knowingly use unauthorized payment credentials, provide fraudulent transaction information, or attempt to circumvent security procedures.

18. SHIPPING OF ORDERS

Shipping arrangements are governed by our separate Shipping Policy and the delivery option selected during checkout.

The Shipping Policy may provide additional information regarding:

Order processing;
Available shipping services;
Shipping charges;
Estimated transit times; and
Delivery-area restrictions.

Please review the Shipping Policy before submitting an order.

19. DELIVERY TIMEFRAMES

Any delivery timeframe provided by Velvet Vogue is an estimate unless it is expressly identified as guaranteed.

Delivery may be affected by carrier delays, severe weather, transportation interruptions, holidays, seasonal volume, incorrect delivery information, or other events outside our reasonable control.

We encourage customers to contact us if a shipment experiences a significant delivery problem.

20. ACCURATE DELIVERY INFORMATION

Customers are responsible for submitting a complete and deliverable shipping address.

If you notice an error after checkout, contact us as quickly as possible.

We may attempt to update eligible information before shipment, but we cannot guarantee address modifications once fulfillment or carrier processing has started.

21. REQUESTING ORDER CHANGES

If you would like to change a product, size, quantity, or other order detail, please contact Velvet Vogue promptly.

Our ability to make a modification depends on the stage of fulfillment.

Once merchandise has entered advanced processing or shipment, certain modifications may no longer be available.

22. CANCELLATION REQUESTS

You may request cancellation before fulfillment has progressed beyond the point at which cancellation can reasonably be completed.

Submitting a cancellation request does not guarantee that the order can be stopped.

If merchandise has already shipped, any available return options will instead be determined under our Return & Refund Policy.

23. RETURNS AND REFUNDS

Eligible returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

Please review that policy for information concerning return periods, product condition requirements, procedures, exceptions, and refund processing.

Nothing in these Terms is intended to restrict statutory consumer protections that cannot lawfully be waived.

24. CONDITION OF FASHION RETURNS

Where applicable under our Return & Refund Policy, fashion merchandise submitted for return may need to satisfy specified condition requirements.

Depending on the product, this may include requirements relating to wear, washing, alteration, damage, original tags, packaging, or other conditions.

The specific Return & Refund Policy applicable to your transaction controls return eligibility.

25. PRODUCT CARE

Customers should follow any care instructions provided with apparel, accessories, or other merchandise.

Care instructions may address washing, drying, ironing, cleaning, storage, or other maintenance requirements.

Damage resulting from treatment inconsistent with applicable care instructions may not constitute a product defect, subject to rights available under applicable law.

26. CUSTOMER ACCOUNTS

If our store offers customer accounts, you are responsible for maintaining reasonable security over your account credentials.

You should not knowingly allow unauthorized individuals to access your account.

Please contact us if you suspect unauthorized activity.

We may temporarily restrict access when reasonably necessary to protect an account or investigate security concerns.

27. PRIVACY AND CUSTOMER DATA

Personal information collected through our online store is handled in accordance with our Privacy Policy and applicable privacy requirements.

The Privacy Policy describes how information may be collected, used, shared, retained, and protected.

You should review that policy in conjunction with these Terms.

28. OWNERSHIP OF STORE CONTENT

The Velvet Vogue website may contain product photography, graphics, written content, branding, logos, layouts, designs, trademarks, and other materials protected by intellectual property law.

Such materials may belong to Velvet Vogue, our licensors, manufacturers, suppliers, or other applicable rights holders.

Access to our store does not grant customers ownership of website content or intellectual property.

29. RESTRICTIONS ON CONTENT USE

Unless authorized by the applicable rights holder or otherwise permitted by law, you may not reproduce, modify, republish, distribute, sell, commercially exploit, or create unauthorized derivative works from protected content appearing on our website.

You may use our website for ordinary personal shopping and informational purposes consistent with these Terms.

30. REVIEWS AND CUSTOMER CONTENT

Where available, customers may submit reviews, comments, photographs, styling feedback, or other content.

You are responsible for ensuring that you have the necessary rights to anything you submit.

Customer content must not knowingly:

Infringe intellectual property rights;
Violate privacy rights;
Contain unlawful threats or harassment;
Include malicious code;
Contain fraudulent representations; or
Otherwise violate applicable law.

We may moderate or remove content when reasonably necessary.

31. THIRD-PARTY TECHNOLOGY AND SERVICES

Our online operations may rely on independent providers for services such as website infrastructure, payment processing, analytics, communications, fulfillment, and shipping.

Third-party providers may maintain their own terms and privacy practices.

To the extent permitted by applicable law, Velvet Vogue is not responsible for independent third-party conduct outside our reasonable control.

32. LINKS TO EXTERNAL RESOURCES

Our website may contain links to third-party websites or resources.

Providing such a link does not necessarily mean that Velvet Vogue owns, controls, sponsors, or guarantees the external provider.

Customers should review applicable terms and privacy practices before interacting with third-party services.

33. UNACCEPTABLE WEBSITE USE

You must not use our store to:

Conduct fraudulent or unlawful transactions;
Attempt unauthorized access to systems or accounts;
Circumvent technical or security protections;
Introduce malware, viruses, or harmful code;
Intentionally disrupt our website;
Scrape or collect personal information unlawfully;
Violate copyrights, trademarks, or other rights;
Impersonate another person for deceptive purposes;
Transmit malicious or unauthorized communications; or
Encourage another person to engage in prohibited conduct.

We may take reasonable action against material misuse of our services.

34. WEBSITE OPERATION

We aim to provide reliable access to our online store, but we cannot guarantee uninterrupted operation.

Website availability may be affected by maintenance, upgrades, technical problems, cybersecurity measures, network disruptions, or failures involving external service providers.

We may temporarily modify or suspend functions when reasonably necessary for maintenance, security, or improvement.

35. CHANGES TO OUR STORE

We may introduce, update, replace, or discontinue products, collections, services, or website features as our business evolves.

The availability of a particular item or feature at one time does not guarantee future availability.

Changes affecting existing customer rights will be handled consistently with applicable law.

36. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and online services are made available on an “as available” basis.

We do not warrant that website functionality will always be uninterrupted, timely, secure, or free from technical errors.

Products may also carry separate warranties from manufacturers or suppliers where applicable.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

37. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Velvet Vogue will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of our online services where such liability may lawfully be limited.

Any limitation applies only to the extent permitted under applicable law.

Nothing in these Terms limits liability or legal remedies that cannot lawfully be limited.

38. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Velvet Vogue against reasonable third-party claims, liabilities, damages, losses, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.

This provision does not make you responsible for matters for which applicable law requires Velvet Vogue to remain responsible.

39. SEVERABILITY

If a provision of these Terms is determined to be invalid or unenforceable, it will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

40. SUSPENSION OR TERMINATION

You may discontinue use of our online store at any time.

Velvet Vogue may restrict, suspend, or terminate access where reasonably necessary because of material violations of these Terms, fraud, unlawful conduct, misuse, or serious security concerns.

Provisions intended by their nature to continue after termination will remain effective to the extent permitted by law.

41. RELATED POLICIES

These Terms should be read together with the applicable:

Those policies may establish additional or more specific conditions concerning their respective subjects.

42. ENTIRE AGREEMENT

These Terms and the store policies incorporated into them constitute the applicable agreement governing your use of Velvet Vogue and transactions completed through our online store.

Our failure to enforce a particular provision on one occasion does not constitute a permanent waiver of that provision or our related rights.

43. GOVERNING LAW

These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of North Carolina.

Nothing in this provision is intended to waive, reduce, or eliminate mandatory consumer protections or remedies available under applicable law.

44. UPDATES TO THESE TERMS

We may update these Terms when reasonably necessary to reflect changes in our business operations, merchandise, website functionality, technology, policies, or applicable legal requirements.

When updated, the revised version may be published through our website with a new effective date.

Where applicable law requires additional notice or consent concerning a material change, we will comply with those requirements.

45. CONTACT VELVET VOGUE

If you have questions regarding these Terms of Service, your order, our merchandise, or your use of the Velvet Vogue online store, please contact us:

Shop Name: Velvet Vogue
Address: 8606 Soaring Eagle Lane, Waxhaw, NC 28173, United States
Phone: +1 704-287-0568
Email: JefferyVogue1967@velvetmuseessence.store